Technician App
Overview
The DMG app, previously known as InPosition, is how DMG's techs interact with the service. In rethinking this product, we wanted to remain focused on what techs really want: Get in, Get work, Get paid.
Role Visual Design, Creative Direction
Time frame 3 weeks
Tools & method Co-created user journey and wireframes with lead designer Dan Wilcox in Whimsical
Process Worked closely with the Product Owner and designer Dan Wilcox to build consensus, understand the user, develop requirements, and brainstorm features. After daily ideation sessions with the PO, Dan and I would work together in evening design sessions, mapping out the user journey in detail. From this map, we created the wireframes. After the wireframes were solid, Dan began work on the high fidelity mockups for V1. I provided Creative Direction and Visual Design while he led the bulk of the day to day production activities.
Building requirements through co-creation
Detailed user journey created during design sessions with the Product Owner and UI Designer
Wireframes created in Whimsical depicting the process of searching for jobs in the app. Click to zoom.
Features
Signing Up
Currently, technicians have to go to the DMG website in order to sign up. The sign up process is antiquated, not accessible, and not at all responsive, so users cannot sign up on their phones if they wanted to. So it was extremely important that we rethink this process and create a seamless, mobile friendly sign up flow. Inspiration was taken from Thimble.com's simple, elegant sign-up process.
Checking into a job
Once a tech is onsite, if they have enabled location services they are automatically checked in. When the open the app, they are giving simple instructions to start their work. The first step is always to take a before photo, followed by adding their materials, ordering parts, and taking after photos to prove they've completed the work.
FastPay Concept
The CPO tasked us with designing a Wallet feature for technicians to be paid directly without a traditional checking account. I created these wireframes as an initial concept to help jumpstart Dan's process and helped with visual design in the finished prototype.
